Wednesday 18 January 2012

Mentoring: Four questions every mentor should ask, every time

Questions, questions, questions...
Who was the first person to milk a cow, and what did they think they were doing?
Who was the first person to ask a question? Was it an open, closed, funnelling or rhetorical question? So many questions. I wonder how many there are...

I've sometimes wondered...Where do all the questions go? And what would happen if we ran out of questions?
Would it be like running out of chocolate?

The 17th century-born philosopher, Voltaire said:
 "Judge a person by their questions, rather than their answers."
Hmm, wise words indeed.

Now, why am I going on like this? Because questions are central to the mentoring process, aren't they? You've probably noticed the effect that questions can have.

Here are 4 top questions every mentor should ask, whether in a school, business, faith or other setting. They work well in every session providing structured anchor points and in time a feeling of familiarity.

1. What's on your mind, today?
This question is a missile to the 'very present' moment. It offers the chance to talk about what's most important to the other person, in that instant. The answer might be "er...nothing much" but the physiology will tell you either that's true or not and guide you as to what you do/ask next. Without this question, the most pressing matter(s) may not come to light.

2. What do you want, today?
Most mentoring sessions are time-limited. It's possible to talk lots about not much, but we want purpose-filled not nonsense-filled conversations. How often do people press 'pause' and have a chance to give this question a thought. How often do we think about what we're thinking about? Good question. Even Jesus asked a blind man 'What do you want?' side-stepping assumption and hearing what the other person wanted the outcome to be.

3. How can I help?
Mentors have resources, contacts and expertise at their disposal, much of which is unconscious, that is it is 'not being currently thought of'. This question permissions the other person to request or bargain and open up the door to new resources. Sometimes the answer to this is 'Just listen to me. How affirming can being really listened to be for someone? My friend Tim calls it 'Exquisite listening'. Yep, I like that.

4. What will you do next?
This is a good question to ask near the end of the session. It is action-focused and works well with setting goals, and providing forward momentum. Don't get stuck, move the thinking forward, and encourage them to be 'at cause' (that is, taking responsibility) rather than 'effect' (what others will do for them).

I wonder what other questions you might want to ask, that you've noticed work well. Oh...and did you spot what's in common about all 4 of the above questions?

Is that the time? Gotta go and do some research about the origins of cow-milking - how much fun might that be?

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